Wholesale Flooring Depot is committed to providing all our customers with outstanding service, and shipping is no exception. We utilize only the most reputed and reliable freight carriers to deliver your order in a safe and timely manner.
Once your order is processed, you’ll receive an itemized shipping invoice that will include both full product names and the number of boxes that will comprise your delivery.
For your convenience, we’ll email a link to track your order online.
You’ll receive an estimated date of delivery as part of your order confirmation. If it is a freight delivery, then you’ll receive a call 24 hours before delivery to schedule a delivery appointment that works for you otherwise with FedEx and UPS you can check on the Track your order link on the website by inputting the tracking number.Delivery Times
All delivery dates will have the tracking number provided when the product is picked up and shipped out. FedEx and UPS packages can be tracked through the tracking number provided but the freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates. We highly recommend that you do not schedule your installer until you have received your product.
Due to the weight and fragile nature of our products, we do not offer any kind of expedited shipping options.Lead Times
All orders shipped will take an estimated 7-10 business days exceptions apply listed in conditions below. All orders can ship only to the customer billing address unless otherwise approved by Wholesale Flooring Depot.Delivery
When your order arrives, you want to be sure the quantities match what you ordered. Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and is not allowed to enter your home. It is your responsibility to arrange for assistance carrying the shipment into your home if it is needed; delivery personnel are not permitted to assist with this in any way.
To guarantee customer satisfaction, please make note of the following when receiving your order:
- Count your boxes: Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received. You have the right to inspect your shipment before signing for it. DO NOT REFUSE ANY PART OF YOUR SHIPMENT. If your shipment is refused, it will take longer for you to receive your flooring, and you may be subject to additional charges. Accept all of your shipment.
- Open your boxes: Make sure that received the correct product, and that isn’t damaged or isn’t in a condition to be used in your home. DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Prior to installation the style and color needs to be verified. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier
- Damaged Product? If there are any damages or missing items it must be noted by you on the delivery receipt and signed by the delivery driver, otherwise we cannot send replacement product or issue refunds. WHOLESALE FLOORING DEPPOT WILL NOT ISSUE REFUNDS OR REPLACEMENT MATERIAL IF YOU DO NOT NOTATE DAMAGE ON THE DELIVERY RECEIPT AND GET A DRIVERS SIGNATURE ACKNOWLEDGING THE DAMAGE. THERE ARE NO EXCEPTIONS TO THIS POLICY. When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material, you MUST accept all of the material and note the damage on the driver’s Bill of Lading. Only damaged material noted on the driver’s paperwork can be replaced. Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver’s paperwork as described above, and save the material. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees. For more information refer to our Damages Policy.
- Missing Products? You must notify us of any damage or missing items within 24 hours of receiving your shipment. Damaged material must be available for carrier inspection. Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver’s delivery receipt. We cannot be responsible for missing items not noted at the time of delivery.Once unloaded, it is recommended that you store the flooring material in the location where it is to be installed. Boxes of flooring material can weigh as much as up to 80 lbs. depending on the product (Laminate and luxury vinyl up to 35lbs and hardwood up to 80 lbs).
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are in approximation, and as such, cannot be promised under any circumstance.Return Shipments
Once an order has been loaded and is in route to the shipping address, Wholesale Flooring Depot will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. For more details refer to our return policy.