We want to make the customer process as smooth as we can. Many of the products that we ship are fragile by nature, and on occasion damages can take place during transit. If you receive any damaged products in your shipment, please follow the policies below by calling or emailing us right away and we will ship out replacement product immediately, at no additional cost to you. We have support available Monday-Friday, 8am-6pm Pacific Time, ready to assist you.
If you have received a damaged shipment, follow these steps for a quick replacement of your shipment:
- Accept the shipment.
- Contact Wholesale Flooring Depot immediately.
- Provide Wholesale Flooring Depot with the required documentation i.e.
a. Deliver Receipt
b. Pictures of Damaged Product
c. Number of pieces damaged
d. Send to email@example.com
- Wholesale Flooring Depot will ship your replacement product immediately.
Upon initial receipt of the shipment, look for any indication of damage on the outside of the cartons or packing material. Notate any damage on the deliver receipt provided by the driver, this will ensure a faster turn around on filing the claim and re-shipping the product. Even if no damage is noted on the delivery receipt. you can still file a claim for hidden damage. *NOTE: NEVER REFUSE A SHIPMENT*
Refusing a shipment will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and, in certain circumstances, will incur a 25% restocking fee.
If you have received a damaged shipment, please contact our Customer Service Department ----------for assistance. You can also email your damage claim in to firstname.lastname@example.org. Please have your Order Number and Tracking Numbers ready to ensure a quicker turn around for your replacement shipment.,/p>DO NOT DISCARD
any of the damaged material or packaging. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Wholesale Flooring Depot cannot be held responsible for any damages or shortages. The carrier is responsible once the product leaves our possession.